Our Warranty & Service Guarantee
What our garage door warranty covers, how claims work, and why you get the terms in writing before a single tool comes out. Written for homeowners who read the fine print.
We stand behind our work with a warranty on parts and labor. Exact terms depend on the type of repair and the parts used, so you always receive them in writing before work begins. If something we installed fails, call us and we make it right.
Our Promise: We Stand Behind Every Repair
A garage door warranty is only worth the paper it is written on and the company that honors it. We are a family-owned, licensed, and insured company that has worked out of Reseda for more than ten years, and our reputation in Los Angeles is built on repairs that hold up. So our published position is simple: we warranty both parts and labor, and we discuss the exact terms with you before any work begins.
You will notice we do not publish a single blanket year-count on this page. That is deliberate. A torsion spring, an opener circuit board, and a set of nylon rollers come from different makers with different coverage, and a repair on a 30-year-old door faces different conditions than one on a new installation. Any company that promises one fixed number for all of that is guessing. We put the real terms for your specific job in writing instead.
What's Typically Covered
Across the industry and in our own work, solid repair coverage typically addresses two layers: the part itself and the work done to it. In practice, that means defects in materials, a component that fails prematurely under normal use, and workmanship issues like an adjustment that drifts or a fastener that loosens because it was not torqued correctly. If we installed it and it fails inside your coverage, the return visit and the replacement are on us.
Coverage follows normal residential or commercial use. The door or gate should be operated as designed, and the maintenance basics, like keeping tracks clear and hardware lubricated, remain part of your side of the deal. Our annual maintenance visits exist precisely because well-kept doors rarely need warranty visits at all.
Manufacturer Warranties vs. Our Labor Warranty
Two different guarantees are in play on most repairs, and it helps to know who backs what:
| Coverage Layer | What It Typically Covers | Who Stands Behind It |
|---|---|---|
| Manufacturer parts warranty | Defects in the component itself – springs, openers, rollers, panels – varies by brand and part. | The parts maker (Clopay, LiftMaster, Amarr, and similar brands). |
| Our workmanship & labor warranty | The installation labor, adjustments, and quality of the work performed on your door or gate. | EM Garage Doors And Gate Service Inc, on terms given in writing before work. |
In real terms: if a covered part fails, the manufacturer typically replaces the part, and our labor warranty covers putting it in correctly. You deal with one phone call, to us, and we manage the rest, including the manufacturer claim paperwork described below.
How We Handle a Warranty Issue
The process is deliberately short, because a warranty that takes weeks to activate is not much of a warranty.
Call Us
Phone (818) 919-0785 and describe what the door or gate is doing. Have your written service terms handy if you can; if not, we can look the job up.
We Inspect
A technician re-examines the work against the written terms from the original job and finds the actual cause, whether it is the part, the installation, or something new.
We Make It Right
If the issue falls inside your coverage, we correct it at no cost to you. Anything outside coverage gets diagnosed and quoted before any new work begins.
What's Not Covered
Honesty cuts both ways, so here are the exclusions the industry commonly applies, stated plainly. Damage from misuse, such as backing into the door or blocking a closing gate, is not a warranty matter; that is an insurance or new-repair matter. Accidental damage, storms, and third-party interference fall in the same bucket. So do normal wear items that simply reach end of life, like batteries and weather seals, and problems caused by work someone else performed on the door after us.
Treat this list as common exclusions, not as your contract. Your specific terms are provided in writing at service time, and that document governs. If a gray area ever comes up, we will talk it through with you rather than hide behind fine print.
Why You Get Written Terms on Every Job
Verbal warranties evaporate the moment a company changes its story. Written terms protect both of us: you know exactly what coverage your payment bought, and we have a clear record of the parts and labor we provided. The written sheet also names the parts installed, which matters years later when a manufacturer claim needs model numbers. It is one more reason our written-quote-first pricing and our warranty travel together, and why Los Angeles customers keep reviewing us at 4.9 stars on Google.
"When I realized my old garage door was beyond repair, I called EM Garage Doors and Gate Service and they had someone out the next morning to assess and quote—no runaround, just a clear estimate at a fair price… The whole replacement was done in just a few hours." — Armin Arasheben, Google Review
Frequently Asked Questions About Our Warranty
It depends on the type of repair and the parts used, so we do not quote a single blanket number. A spring job, an opener board, and a set of rollers each carry different coverage from their manufacturers and from our labor guarantee. What stays constant is timing: you receive the exact terms in writing before any work begins.
That depends on the specific terms issued for your job, which is why we put them in writing at service time rather than guessing later. If you are selling or have sold your Los Angeles home, call us with the original service details and we will confirm exactly what coverage applies in your situation.
Yes. Quality parts from brands like Clopay, LiftMaster, and Amarr carry their own manufacturer coverage against defects. If a covered part fails, we handle the claim process with the manufacturer and perform the replacement labor, so you are not chasing paperwork or shipping boxes on your own.
Call us. We re-inspect the door, compare what we find against the written terms from the original job, and make it right. If the issue falls inside your coverage, the return visit costs you nothing. If it is a new, separate problem, we diagnose it and quote it before any new work starts.
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More about who we are and how we work.